Understanding Other People

123456
Across
  1. 3. often from body language, tone of voice, and other non-verbal elements of communication.
  2. 4. working on this will allow you to be able to manage your own emotions and respond appropriately to those of others.
  3. 6. a deliberate lack of empathy, which might be called ‘emotional tone-deafness’.
Down
  1. 1. They are careful not to give offence by saying or doing the wrong thing, and are aware that not everyone has the same point of view.
  2. 2. sometimes happens when people are exposed to difficult and distressing information.
  3. 5. an ability to understand other people’s feelings