Understanding Skills COUN 315

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Across
  1. 5. sorting out feelings, pointing out main points to clients
  2. 6. to sum up main points
  3. 8. recognize or validate clients feelings
  4. 9. explanation to clients
  5. 10. outlines/highlights clients topics
Down
  1. 1. confirming what client has expressed and told you
  2. 2. to ask of open new discussions with client
  3. 3. aid conversations
  4. 4. reminder to your clients they are there to help
  5. 7. pointing out shared concerns with clients