Understanding the importance of treating customers as individuals

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Across
  1. 3. Valuing customers' opinions and treating them with dignity.
  2. 6. Information from customers about their experience.
  3. 7. Keeping customers over time through positive experiences.
  4. 9. The process of exchanging information with customers.
  5. 10. Understanding and sharing the feelings of customers.
Down
  1. 1. Confidence customers have in a brand's reliability
  2. 2. Active participation of customers with a brand
  3. 4. service Tailoring interactions to meet unique customer needs
  4. 5. The fulfillment of customers' expectations.
  5. 8. Customers' commitment to a brand due to positive experiences.