Unique aspects of service processes & Operations layout

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Across
  1. 6. Refers to the presence of the customer in a service process.
  2. 7. The time that it takes to process one unit at an operation in the overall process.
  3. 10. Processes that have contact with the customer.
  4. 11. A layout where resources are arranged according to a regularly occurring sequence of activities.
  5. 12. Categorizes service processes based upon the degree of customization/ customer interaction and labor/capital intensity.
Down
  1. 1. Presents the order in which tasks must be completed.
  2. 2. Groups of products that have similar processing requirements.
  3. 3. The layout used when the product cannot be moved during production.
  4. 4. The maximum allowable cycle time at each workstation, based on customer demand.
  5. 5. Processes that are not seen by the customer.
  6. 8. Used to assign tasks so that idle time and the number of workstations are
  7. 9. A layout that groups together similar resources.