Unit 11: Sales, Marketing & Customer Service

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Across
  1. 4. a type of discount given to a purchaser
  2. 5. customer service dept. handles this
  3. 8. an attribute of a marketing clerk
  4. 11. creating awareness of product/service or brand
  5. 12. an activity that involves cost
  6. 13. a symbol that represents the business name
  7. 15. a function of the marketing office
Down
  1. 1. customer service dept. responds to this
  2. 2. a percentage of the price of a good
  3. 3. involves the selling of goods and services
  4. 6. one of the p's of marketing
  5. 7. strategies used to satisfy needs of customers
  6. 9. one of the marketing tasks
  7. 10. a sales document
  8. 14. a department the sales office liaise on with