Unit 14- Customer Service

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Across
  1. 5. This act legally protects everyone from discrimination, such as age and race
  2. 6. This business is a retail store
  3. 8. This act ensures that the workplace is safe for all employees
  4. 9. This act ensures that everyone's personal information is not leaked or sold
Down
  1. 1. This business offers flights
  2. 2. If a business carries out excellent customer service, they will gain a positive..........
  3. 3. A customer file one of these, if they are not happy with the customer service they received
  4. 4. Rules passed by the government which all businesses must follow
  5. 7. The person who purchases a product/service