Unit 14 review

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Across
  1. 12. _____ selling. Includes the offer the product or feature to accompany the original purchase
  2. 13. Anytime Fitness awards a free month of membership to an existing member who refers a new member
  3. 14. never make an unrealistic ______
  4. 15. preparation is key to _______ the product
Down
  1. 1. Starbucksawards "stars" for purchases, which can be redeemed for free products
  2. 2. overcome ______. This can be a difficult part of the process
  3. 3. Trust the customer, calm yourself,calm your customer, and solve the problem
  4. 4. use active _____ to clarify the problems when the customer is unhappy
  5. 5. ____ the sale. Moment when the customer has made a final decision
  6. 6. Don't ____ ___ problems or mistakes
  7. 7. ______ needs. Ask potential customers plenty of questions
  8. 8. _________ the customers with good body language and facial gestures
  9. 9. prospecting, preappraoch, approach, presentation, close, and follow up
  10. 10. stay ____ when you are in conflict with a customer
  11. 11. Kohl's gives merchandise discounts to their credit account holders that aren't available to other customers