UNIT 17 - SERVE FOOD & BEVERAGE ORDERS

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Across
  1. 2. service buffet guests help themelves to the food
  2. 7. buffer service staff positioned themselves behind the buffet line and dish food onto guests' plates
  3. 10. poor _______ attitude is one of the causes of _________ breakdown
  4. 11. never ________ in the work place
Down
  1. 1. on the floor must be cleaned immediately
  2. 3. service staff must listen and ________ with the guest
  3. 4. must be served at the correct temperature
  4. 5. service known as American service
  5. 6. use calming ______ when conversing with guest
  6. 8. service_________ happens when the product or service fails to meet customer expectations
  7. 9. food must be served on the _________