Unit 2 HR Terminology

6. The desire, eﬀort and passion to achieve something. It is the willingness to complete a task or job with intent and purpose.
8. When the majority of decision making is done by a very small number of people who hold decision-making authority and responsibility.
10. The people responsible for the day-to-day running of the business or a department.
11. Leaders who adopt an approach by making all the decisions rather than delegating any authority to their subordinates. Instead, the leader simply tells others what to do.
13. Anything that can limit or impede the eﬀectiveness of communications, thereby leading to information failure. Examples include jargon, ignorance, internal politics and computer failure.
14. The number of employees at any one point in time for a particular organization.
15. A payment system that rewards people who meet set targets over a period of time. The targets can be on an individual, team or organizational basis.

1. Charles Handy’s model that organizations are increasingly made up of core staﬀ who are supported by peripheral workers and outsourced workers.
2. A system that enables workers to have a degree of autonomy to determine when they work, so long as they complete their work by set deadlines.
3. Non-monetary factors that motivate people by oﬀering psychological and intangible beneﬁts, i.e. factors not directly linked to money.
4. A type of ﬁnancial reward payment system based on time or output. Wages are paid as time rate (hours) or piece rate (output).
5. Describes the traditions and norms within a business. It is largely based on people’s beliefs, values and attitudes in the workplace.
7. The number of subordinates overseen by a manager, i.e. the number of people who are directly accountable to the manager.
9. An organization of worker-members who unite to protect their employment rights and welfare.
12. The process that involves an independent person or body deciding on an appropriate outcome to a dispute. The ﬁnal decision is legally binding.