Unit 2 Terms-Communication and Interpersonal Skills

3. the reason or the goal, the thing you are trying to accomplish
5. opinions and other evaluations to help you improve
7. customer ________ is the relationship that your business creates between itself and your customers
10. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
14. _________report is a speech to communicate information
15. when conflict is being handled by removing negative aspects
17. _________listener pays full attention to the speaker
18. sending of information between at least two people
19. money that is leftover expenses that have been paid for from a business or an investment
20. a thing you can touch which is sold to your customers
21. a customer, a person who is paying for your product or service
22. personal attributes that enable someone to interact effectively with other people
23. continues in spite of obstacles and does not give up
25. brand _________ repetitively purchased product or service from the same company over another company
26. _________report includes visuals to communicate information

1. meeting a need with words or actions instead of a tangible product
2. can arise whenever people disagree
4. customer _____ is when there is 100% happiness
6. when conflict is terminated/finished
8. a situation, condition, chance or prospect for advancement, success or to attain a goal
9. a type of product manufactured by a particular company under a particular name
11. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
12. prepare in advance for something, rather than waiting for it to happen
13. when a current customer recommends you to their friends and family
16. making connections with people and using those connections to sell or promote your product
19. to promote a product or idea to possible investors
24. quality of being stubborn or persevering