Unit 2 Terms-Communication and Interpersonal Skills

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Across
  1. 1. a thing you can touch which is sold to your customers
  2. 6. a type of product manufactured by a particular company under a particular name
  3. 9. personal attributes that enable someone to interact effectively with other people
  4. 12. when conflict is being handled by removing negative aspects
  5. 13. a situation, condition, chance or prospect for advancement, success or to attain a goal
  6. 15. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  7. 18. the reason or the goal, the thing you are trying to accomplish
  8. 19. _________listener pays full attention to the speaker
  9. 21. when a current customer recommends you to their friends and family
  10. 23. sending of information between at least two people
  11. 24. _________report includes visuals to communicate information
  12. 26. a customer, a person who is paying for your product or service
Down
  1. 2. can arise whenever people disagree
  2. 3. meeting a need with words or actions instead of a tangible product
  3. 4. opinions and other evaluations to help you improve
  4. 5. when conflict is terminated/finished
  5. 7. prepare in advance for something, rather than waiting for it to happen
  6. 8. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  7. 10. customer _____ is when there is 100% happiness
  8. 11. quality of being stubborn or persevering
  9. 14. continues in spite of obstacles and does not give up
  10. 16. making connections with people and using those connections to sell or promote your product
  11. 17. customer ________ is the relationship that your business creates between itself and your customers
  12. 18. money that is leftover expenses that have been paid for from a business or an investment
  13. 20. _________report is a speech to communicate information
  14. 22. brand _________ repetitively purchased product or service from the same company over another company
  15. 25. to promote a product or idea to possible investors