unit 3

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Across
  1. 3. skills: Ability to understand the specialized aspects of jobs
  2. 5. culture: The values and ideals that an organization encourages among its employees
  3. 7. skills: The ability to see the “big picture” and think about how things will work together
  4. 8. The management function that monitors the work effort
  5. 16. service: Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  6. 17. All the opportunities that businesses have to connect with customers and reinforce their brand value
  7. 19. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
  8. 21. information system (MIS): An integrated technology that assists with an organization’s information management needs
  9. 23. resources: Equipment and supplies used by businesses in their operation
  10. 24. Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)
  11. 25. management: Supervisors who work directly with the employees who carry out the business’s routine work
  12. 27. resources: People who work to produce goods or services
  13. 28. Fulfilling the requirements of law
  14. 30. planning: Short-range planning (one year) of specific actions the business will take
  15. 31. planning: Long-range planning (three to five years) for the company as a whole
  16. 33. development: Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession
  17. 35. management: The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision-making
  18. 36. The management function of deciding what will be done and how it will be accomplished
Down
  1. 1. The management function of providing guidance to workers and work projects
  2. 2. processing: Converting facts and figures into useful information
  3. 4. promotion: Promotion for a business provided by customers who tell others of their satisfaction with the business
  4. 5. loyalty: The customer’s preference for a business; usually expressed in regular purchases from the business
  5. 6. management: All managers who are responsible for the operation of the company or a business unit.
  6. 9. The management function of setting up the way the business’s work will be done
  7. 10. Loyalty to a particular business
  8. 11. The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
  9. 12. relations: All the activities a business engages in to interact with its customers
  10. 13. skills: The ability to communicate, interact, and build relationships with others
  11. 14. information: Private information that belongs to an organization and cannot be released to the public
  12. 15. customers: The people (i.e., employees) who work cooperatively together to achieve business goals
  13. 18. management: Managers who report to top-level management and who have supervisors who report to them
  14. 20. A human resources management activity that involves recruiting, interviewing, hiring, orienting, and dealing with job changes for a company’s employees
  15. 22. Knowledge, facts, or data presented in a useful form
  16. 26. secret: Undisclosed information within a particular business or industry
  17. 29. Focused on customer needs and wants
  18. 32. Polite behavior; good manners
  19. 34. function: Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling)