Unit 2 AS Business Studies

3. The process of identifying the need for a new employee, defining the job to be filled and the type of person needed to fill it and attracting suitable candidates for the job.
5. A payment system where benefits are given, separate from pay, by an employer to some or all employees.
6. Mintzberg Interpersonal Role.
9. When a job is no longer required, the employee doing this job becomes unnecessary through no fault of their own.
10. The passing of authority and responsibility to perform tasks to workers.
13. The theory is based on three beliefs.
14. The fourth step in the recruitment and selection process.
15. Mintzberg Informational Role.
17. A motivational theory that identifies three types of motivational needs.
19. One of the expectancy theory's beliefs
20. Maslow's fourth need on he hierarchy
21. A payment to a sales person for each sale made.

1. A policy where practices and processes are aimed at creating a mixed workforce and placing positive value on diversity in the workplace.
2. The aspects of a worker's job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over-supervision by managers.
4. The abilities of managers to understand their own emotions, and those of the people they work with, to achieve better business performance.
7. A leadership style that promotes the active participation of workers in taking decisions.
8. Elton Mayo's motivation findings developed an effect described as the XXX effect.
11. New employees should always receive training of this type.
12. Being sacked from a job due to incompetence or breach of discipline.
16. Work-related education to increase workforce skills and efficiency.
18. Mintzberg Decisional Role.
22. An individual that is responsible for setting objectives, organisation resources and motivating staff so that the organisation's aims are met.