Unit 3 Crossword Puzzle 2

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Across
  1. 2. External customers are people outside the organisation who may be our current or ___ customers.
  2. 4. ___ systems refer to the methods used by the organisation to provide services and products.
  3. 5. Benchmarking helps to raise ___ and performance.
  4. 6. ___ culture determines how people think, act and view service around them.
  5. 8. Benchmarking is important because it builds enthusiasm and ___ among employees.
  6. 9. A ___ system allows the company to know how well it is meeting customers' needs and expectations.
Down
  1. 1. Someone who pays for goods and services.
  2. 3. ___ culture refers to the attitudes, beliefs & customs which govern how people behave in organisations.
  3. 7. Human resources refer to the ___ of the company.