Unit 3: Process Customer's Enquiry and/or feedback

12345678910
Across
  1. 3. close questions usually have short or ______ answers.
  2. 4. The advantage of chats over traditional support channels is the ability to _______ customers real time.
  3. 6. ______ support is asynchronous communication channel. It is used frequently and considered a mission critical service offering.
  4. 8. Social networks is use to ________ quickly to enquiries and offer rapid damage control should an issue arise.
  5. 9. An unique way that speech sounds by a group of people speaking the same language.
Down
  1. 1. _____ questions are useful for gaining clarification and encouraging others to tell you more information about a subject
  2. 2. When customers feel ______ and listened to, and customers will be more inclined to stay loyal to the business.
  3. 5. ____________ Listening involves making a conscious effort to hear not only the words that another person is saying but the complete message that is communicated.
  4. 7. _____ questions are useful when trying to get details about a siutation. It starts from general to more specific questions.
  5. 10. A ____ centre is a centralised office used to receive or transmit a large volume of enquiries by telephone.