Unit 3 Vocab Customer Service for Library Media

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Across
  1. 5. for students.
  2. 6. a public and research library.
  3. 7. system where libraries exchange books/journals with one another. At Northrop, we
  4. 12. Place in the library where materials are borrowed and returned.
  5. 14. A person who gives fnancial or other support to a person, organization, cause, or
  6. 15. etc.
  7. 17. from other FWCS schools
  8. 18. In a library, these are the people who use the library.
  9. 20. Placing a book back in its correct space on the library shelves
  10. 21. In a library, this is where a patron renews a book and changes its due date
  11. 23. customer satisfaction
  12. 24. fees for lost books.
  13. 26. entering a book under a student's id to take out of the library
  14. 28. To make an itemized list of -- in this case all the materials in the library
  15. 30. a library which contains an in-depth collection of material on one or several
  16. 31. periodicals, etc.
Down
  1. 1. The date on which a book is due back to the library. In Northrop's library it is three
  2. 2. reports.
  3. 3. the stage in the personal selling process when the salesperson asks the prospect
  4. 4. Serves the needs of the community in which it is located and usually contains few
  5. 8. The university library holds a number of collections of geological maps. It is a mix
  6. 9. When a book comes back to the library and the librarian removes it from their id
  7. 10. coming later than expected or needed. we do not charge fnes at Northrop's library,
  8. 11. serves students from Kindergarten to Grade 12
  9. 12. Activities and benefts provided by a business to its customers to create goodwill
  10. 13. in this case the items that the library owns for circulation including books, ebooks,
  11. 16. Polite words to recipient. In this case, as they enter the library
  12. 19. library
  13. 22. reshelves for future use
  14. 25. buy the product. in this case, we tell the patron to have a great day, thanks for
  15. 27. searching the index of all the materials in the library for a specifc item or type of
  16. 29. an identifcation card that permits the holder to borrow books and materials from