unit 3.03 study guide

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Across
  1. 3. management: Managers who report to top-level management and who have supervisors who report to them
  2. 5. loyalty: The customer’s preference for a business; usually expressed in regular purchases from the business
  3. 7. planning: Short-range planning (one year) of specific actions the business will take
  4. 10. relations: All the activities a business engages in to interact with its customers
  5. 13. The management function that monitors the work effort
  6. 16. Knowledge, facts, or data presented in a useful form
  7. 19. management: The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision-making
  8. 20. skills: Ability to understand the specialized aspects of jobs
  9. 22. function: Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling)
  10. 24. resources: Equipment and supplies used by businesses in their operation
  11. 25. skills: The ability to see the “big picture” and think about how things will work together
  12. 26. management: All managers who are responsible for the operation of the company or a business unit.
  13. 27. skills: The ability to communicate, interact, and build relationships with others
  14. 33. The management function of setting up the way the business’s work will be done
  15. 34. Loyalty to a particular business
  16. 35. Polite behavior; good manners
  17. 36. planning: Long-range planning (three to five years) for the company as a whole
Down
  1. 1. Fulfilling the requirements of the law
  2. 2. culture: The values and ideals that an organization encourages among its employees
  3. 4. The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
  4. 6. development: Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession
  5. 8. resources: People who work to produce goods or services
  6. 9. information system (MIS): An integrated technology that assists with an organization’s information management needs
  7. 11. All the opportunities that businesses have to connect with customers and reinforce their brand value
  8. 12. management: Supervisors who work directly with the employees who carry out the business’s routine work
  9. 14. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
  10. 15. The management function of providing guidance to workers and work projects
  11. 17. service: Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  12. 18. processing: Converting facts and figures into useful information
  13. 19. customers: The people (i.e., employees) who work cooperatively together to achieve business goals
  14. 21. Focused on customer needs and wants
  15. 23. A human resources management activity that involves recruiting, interviewing, hiring, orienting, and dealing with job changes for a company’s employees
  16. 28. information: Private information that belongs to an organization and cannot be released to the public
  17. 29. The management function of deciding what will be done and how it will be accomplished
  18. 30. Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)
  19. 31. secret: Undisclosed information within a particular business or industry
  20. 32. promotion: Promotion for a business provided by customers who tell others of their satisfaction with the business