Unit 4 Crossword Puzzle 1

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Across
  1. 4. Professional ___ means being knowledgeable about products and services and skilled at dealing with people.
  2. 5. When meeting customers for the first time, always ___ yourself.
  3. 8. Express ___ for interest in the product or service even though the customer did not buy the product.
  4. 9. By taking the initiative to build rapport with customers by establishing eye contact and greeting them with a smile shows you have people ___.
Down
  1. 1. The relationship in which people like, understand and respect each other.
  2. 2. When you provide service more than what the customer expects, you go the extra ___.
  3. 3. ___ refers to the ability to meet customer's needs and resolve customer's problems.
  4. 6. Customers need to feel important and given due ___.
  5. 7. By customer-first ___, we treat customers as the most important part of our job.
  6. 10. When you are proactive and look at things positively, you show positive ___.