Unit 5 H&T: Transportation Customer Service Crossword Puzzle

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Across
  1. 3. Assistance
  2. 5. travelers board safely, handle luggage, or find seats.
  3. 8. Staff
  4. 10. times for vehicles, drivers, and routes to run on time.
  5. 12. the safest and most efficient travel routes.
  6. 14. that ensure consistent, professional, and quality service.
  7. 16. Etiquette
  8. 17. comfort, satisfaction, and overall impression a traveler has during service.
  9. 18. and respectful behavior toward guests.
Down
  1. 1. between coworkers to complete goals effectively.
  2. 2. Standards
  3. 4. disagreements calmly and respectfully.
  4. 6. Planning
  5. 7. Recovery
  6. 9. mistakes or making up for poor service.
  7. 11. Experience
  8. 13. Resolution
  9. 15. who operate vehicles, assist passengers, and ensure service quality.