unit 5 marketing ch. 13,14,15
Across
- 5. feature that benefits
- 8. future sales
- 9. objection as selling point
- 10. related merchandise
- 13. reinforce customer’s buying decision
- 15. personal characteristic future sale
- 16. buying signal is strong
- 19. reasons for not buying
- 21. vocabulary industrial buyers
- 24. making a purchase
- 26. restate sentence
- 27. first attempt agreement to buy
- 29. facial expressions
- 30. concerns, hesitations, doubts
Down
- 1. customers to talk
- 2. encouraging between two items
- 3. objection
- 4. needs and wants
- 6. neutral person
- 7. needing assistance
- 11. price of a product increase
- 12. recommending different
- 14. approach involving business
- 17. reasons for not purchasing
- 18. customer a payment plan
- 20. locating potential
- 22. face-to-face
- 23. analyze what has occurred
- 25. customers understand
- 28. determine needs