unit 5 marketing ch. 13,14,15

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Across
  1. 5. feature that benefits
  2. 8. future sales
  3. 9. objection as selling point
  4. 10. related merchandise
  5. 13. reinforce customer’s buying decision
  6. 15. personal characteristic future sale
  7. 16. buying signal is strong
  8. 19. reasons for not buying
  9. 21. vocabulary industrial buyers
  10. 24. making a purchase
  11. 26. restate sentence
  12. 27. first attempt agreement to buy
  13. 29. facial expressions
  14. 30. concerns, hesitations, doubts
Down
  1. 1. customers to talk
  2. 2. encouraging between two items
  3. 3. objection
  4. 4. needs and wants
  5. 6. neutral person
  6. 7. needing assistance
  7. 11. price of a product increase
  8. 12. recommending different
  9. 14. approach involving business
  10. 17. reasons for not purchasing
  11. 18. customer a payment plan
  12. 20. locating potential
  13. 22. face-to-face
  14. 23. analyze what has occurred
  15. 25. customers understand
  16. 28. determine needs