Unit 5 Review

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Across
  1. 7. Using multiple connected sales channels to create a seamless customer experience
  2. 8. The step where the salesperson greets and builds rapport with the customer
  3. 10. Welcoming customers without immediately recommending products
  4. 14. Turning a customer objection into a selling point
  5. 18. Attention Interest Desire Action stages of the sales funnel
  6. 19. Recommending related or additional items to a customer
  7. 20. A verbal or nonverbal sign that a customer is ready to buy
Down
  1. 1. Direct interaction between a salesperson and a customer to persuade a purchase
  2. 2. A buying motive based on logic facts and reasoning
  3. 3. Software used to manage customer information interactions and relationships
  4. 4. Focusing on how product features provide value to the customer
  5. 5. Researching the customer and planning before making contact
  6. 6. Contacting the customer after the sale to ensure satisfaction
  7. 9. A sales approach focused on identifying and solving customer needs
  8. 11. The value or advantage a product provides to the customer
  9. 12. Explaining product features benefits and value to the customer
  10. 13. A selling method where customers initiate contact based on interest
  11. 15. A potential customer who has shown prior interest in a product
  12. 16. A concern or reason a customer hesitates to buy
  13. 17. A question used to test a customer’s readiness to purchase