Unit 6: Customer service

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Across
  1. 1. something good that happens or that you receive because of something that you have done
  2. 4. a plan or method for achieving something, especially over a long period of time
  3. 5. remaining faithful
  4. 6. a reduction in the price of something
  5. 7. pleased with what has happened or with what you have achieved
  6. 9. someone or something that takes the place or does the job of another
  7. 10. that cannot be done
  8. 11. to officially suggest that someone should be given a job, or that someone or something should receive a prize
Down
  1. 1. a document that you get from someone showing that you have given them money or goods
  2. 2. a small coloured bag of thin rubber that you fill with air, used as a child’s toy or a decoration
  3. 3. cannot be trusted to work well
  4. 6. not happy with sb/sth
  5. 8. willing to help