Unit 6 Selling to the Customer

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Across
  1. 3. A presentation or proposal made to persuade or inform potential customers.
  2. 5. Management of the flow of goods, services, or information from the point of origin to the final consumer.
  3. 7. The entire process of making and selling a commercial product.
  4. 9. Obtaining goods or services, typically for business purposes.
  5. 10. A person or company offering something for sale
  6. 12. A person or company that provides goods or services to another entity.
  7. 14. The time it takes from placing an order to receiving the goods or services.
  8. 16. A potential customer who has shown interest in a product or service.
  9. 17. Measures taken to ensure that a product or service meets established standards.
Down
  1. 1. The process of making a product or service available to customers.
  2. 2. Congestion point in a system
  3. 4. Offering related or complementary products to customers based on their initial purchase.
  4. 6. The process of turning a lead into a paying customer.
  5. 8. The process of finding and evaluating potential suppliers.
  6. 11. The complete list of items or goods in stock held by a business.
  7. 13. A strategy to encourage customers to purchase a more expensive version or additional items.
  8. 15. A measure of the profitability of an investment relative to its cost.