Unit 7.2 Common Causes of Service Breakdown

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Across
  1. 4. not willing to help
  2. 7. something interrupted the progress of the tour
  3. 9. keep secret
  4. 10. understands a message differently
  5. 11. wrong
  6. 12. workers refuse to work
  7. 13. not active listening
  8. 14. in order of rank
Down
  1. 1. competition for power in the workplace
  2. 2. not able to provide the correct answer
  3. 3. leak
  4. 5. not polite
  5. 6. no losers
  6. 8. poor service attitude