Unit 9 Vocabulary

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Across
  1. 4. meeting the needs of guests with kindness and goodwill
  2. 6. the day to day running of a hotel
  3. 7. an item that reminds you of a place you have visited
Down
  1. 1. total customer experience with a business
  2. 2. any activity people do for rest, relaxation, and enjoyment
  3. 3. a business that has more than one location under the same name and ownership
  4. 5. a place to sleep for one or more nights