chapter 4 homework by Greg Stringer

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Across
  1. 4. listening influences 4
  2. 7. this is overly complex language that overwhelms the listener instead of communicating meanings of the words
  3. 8. listening influences 3
  4. 10. listening influences 2
  5. 12. listening influences 1
  6. 13. stage 2 of listening
  7. 14. stating in your own words what the speaker means
  8. 16. stage 3 of listening
  9. 19. process of sending back to the speaker what you as a listener think the speaker meant, both in content and in feelings
  10. 20. these terms make the negative and unpleasant appear positive and appealing
  11. 21. stage 4 of listening
Down
  1. 1. understanding what a person means and feels
  2. 2. the tendency to integrate and interpret what you hear or think you hear to conform to your own biases, prejudices, and expectations
  3. 3. a specialized language that prevents meaning communication
  4. 5. stage 1 of listening
  5. 6. in addition to paraphrasing, echo the feelings the speaker expressed or implied
  6. 9. nonverbal communication that lets the speaker know your listening
  7. 11. part of human communication
  8. 15. terms whose meanings are slippery and difficult to pin down
  9. 17. ensures your own understandings of the speakers thoughts and feelings and secures additional information
  10. 18. stage 5 of listening