Patient Account Customer Service

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Across
  1. 4. Ochsner's Billing Cycle.
  2. 6. A 3rd party vendor that hosts payment plans with Ochsner.
  3. 9. Contains all Metrics and QA information for one year.
  4. 11. How long are Paper Financial Assistance Applictaions good for.
  5. 12. Handles Attorney Calls.
  6. 14. This text was created to help reduce typing
  7. 16. You must change this before accepting a Chabert or St. Charles payment.
  8. 19. 4 minutes is the department goal for this Metric.
  9. 20. This form of payment is not accepted by Ochsner.
Down
  1. 1. Max FPL to qualify for Financial Assistance.
  2. 2. If you want to research a payment you should log on to
  3. 3. To resolve a caller's concern during that call.
  4. 4. What is the minimum balance that can be setup on a payment plan
  5. 5. If a patient is not insured Ochsner will offer this discount.
  6. 7. If a Rep need an adjustment applied it should be routed to this pool.
  7. 8. The format used by Phoen Reps for documenatation
  8. 10. Before speaking with a caller this must be correctly verified
  9. 13. A method of communication between various departments at Ochsner.
  10. 15. This payor is billed after the secondary payor has adjudicated
  11. 17. An account that does not qualify for Financial Assistance
  12. 18. This payor never pays as secondary
  13. 21. If you aren't sure where to defer your CRM you should use your.