VB Insurance, Marketing , Customer Service Words

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Across
  1. 6. The study and classification of people according to their attitudes, aspirations, and other psychological criteria, especially in market research
  2. 8. A practice by which a company provides a guaranteed compensation of specified loss for payment of a premium
  3. 10. Formal request to an insurance company for payment
  4. 11. The quality of being insurable
  5. 12. A specified amount of money that the insured must pay before an insurance company will pay a claim
  6. 15. A person who analyzes a complex process or operation in order to improve its efficiency, especially by applying a computer system
  7. 17. The state of being responsible for something
  8. 19. The potential that a chosen activity for a loss
  9. 20. A settled way of thinking or feeling about someone or something
Down
  1. 1. The total amount and type of insurance carried
  2. 2. A legally binding contract between the insured and insurance company
  3. 3. A person or company that sells goods in large quantities at low prices, typically to retailers
  4. 4. The amount paid for insurance coverage
  5. 5. A person or company that underwrites an insured risk
  6. 7. The state of keeping or being kept secret or private
  7. 9. Relating to the ideas, customs, and social behavior of a society
  8. 13. The imparting or exchanging of information or news.
  9. 14. The person or group or property for which an insurance policy is insured
  10. 16. A person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale
  11. 18. The quality of being clear, in particular; the quality of coherence