Legislation governing complaints

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Across
  1. 3. What do we call the process which we follow to ensure we learn from our mistakes?
  2. 5. The pensions fund act governs the management of investments known as .........
  3. 6. Is the process to taking funds and disguising its criminal origins.
  4. 7. Act which combats money laundering.
  5. 8. Products and services marketed and sold in the retail market must be ............... to meet the needs of identified customer groups and targeted accordingly.
  6. 9. A service that is provided for or on behalf of another entity respect of their products will be an intermediary service and any complaint relating to that service will be a ....... complaint.
Down
  1. 1. The purpose of this Act is to provide for the registration, incorporation, regulation and dissolution of pension funds and for matters incidental thereto.
  2. 2. Gives consumers various warranties and indemnities.
  3. 4. Which role within Old Mutual is expected to provide assurance that Old Mutual complies with all relevant legislation?