All Things Trupanion!

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Across
  1. 1. The number one payment method for premiums and claims reimbursement we prefer to have on file for customers.
  2. 2. The program you should use for every new quote, trial activation, and enrollment.
  3. 4. What an owner should submit for ineligible claims.
  4. 6. The rate at which customers hang up the phone before speaking with a representative.
  5. 8. Injury and illness waiting periods.
  6. 9. The person to contact if you need help with any claims related issues, i.e. deductible applications, deleting or moving claims, what information is needed
  7. 10. The form to submit for guarantee of coverage if a pet is expecting a procedure in the next 5 days.
  8. 14. Trupanion's number one customer.
  9. 15. You should never waive this for enrollments, except for hospital employees.
  10. 18. The amount of actual veterinary bills that Trupanion covers.
  11. 19. This is required for 30-day certificates.
  12. 20. Oldest at pet can be to enroll with Trupanion.
  13. 21. The person to contact to answer appeal outcome questions.
  14. 24. The name of the 12/12 policy rider for alternative treatments.
  15. 26. Dollar amount limit per illness or injury.
  16. 27. Team to contact with solicitor, media, or company involvement related calls.
  17. 29. The claim payment option for hospitals to receive reimbursement for services rendered.
  18. 30. Trupanion's founder and CEO.
  19. 32. Trupanion's number two customer.
  20. 33. What you create when you're unable to reach a Retention team member for cancellation requests.
  21. 34. Program where all pet policies are stored and managed.
  22. 35. The knowledgebase where you should look for all policy and procedure related questions.
  23. 36. The team to contact when a claim is in the status of "inprocesspendinginfo."
Down
  1. 1. The team to contact when you're unable to console an escalated customer or veterinarian.
  2. 3. Rider to receive completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the for all intact pets. It is only required for breeding pets on the 05/14 policy.
  3. 5. Email to send information when a clinic would like more brochures or certificates.
  4. 7. The cap Trupanion has in place for policies for the annual rate adjustments.
  5. 11. What an owner should submit to receive a guarantee for coverage.
  6. 12. Overview of pet's medical history to provide information regarding possible pre-existing conditions.
  7. 13. Something to offer policyholders, especially if it's their first claim.
  8. 16. Youngest a pet can be to enroll with Trupanion
  9. 17. Our service level (SVL) goal for number of calls answered within 30 seconds.
  10. 22. The number of days an owner has to reactivate a policy after a cancellation.
  11. 23. You should strive for this on every phone call for new enrollments and trial activations.
  12. 25. Exam fees are an example of this.
  13. 28. You should always leave one of these in PO after every single phone call.
  14. 31. The Trupanion original, revolutionary program that allows for electronic claims submission.