Unit 4 Cultivate Rapport With Customers

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Across
  1. 3. Being sensitive to customers' wants and able to understand their preferences and expectations.
  2. 5. A technique to establish rapport is to state your name clearly and ___ yourself.
  3. 6. The greatest need of a customer is to be treated with ___.
  4. 9. Establishing eye contact, greeting customers with a smile are examples of people ___.
Down
  1. 1. A customer service professional who is knowledgeable about products and services is said to possess professional ___.
  2. 2. The ability to provide consistently good service.
  3. 3. The ability to meet customer's needs and resolve customer's problems.
  4. 4. Positive attitude refers to a state whereby a person takes initiative to satisfy customer's needs.
  5. 7. By customer-first mindset, we view our customers as the most ___.
  6. 8. A relationship in which people like, understand, and respect each other.