SvD Review

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Across
  1. 3. These customers must manually run Radia
  2. 4. The team for remote escalations that have a warm transfer
  3. 5. Default Certificate
  4. 8. The type of account that is created upon login and prevents a user from logging in to their account
  5. 11. The location of Urgent Items
  6. 15. The location of Outages
  7. 16. The location of HPSM ESS portal
  8. 17. Used to modify and view accounts
Down
  1. 1. On-site Support
  2. 2. When escalating to this group we create an Interaction and then close it
  3. 6. Background connection to files
  4. 7. The acronym for the website that allows ISSMs to manage exceptions
  5. 9. This stores user account information, authenticates usees and enforces security policy for a windows domain
  6. 10. the tool we use to connect to the foreground of the user's computer
  7. 12. The name of the group we contact if we have witnessed a security violation
  8. 13. Software Team
  9. 14. Check this everyday before you auto in