Trupanion Crossword

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Across
  1. 3. What a veterinarian can submit if he/she or the owner feel a claim was denied in error.
  2. 7. This is required for 30-day certificates.
  3. 8. The form to submit for guarantee of coverage if a pet is expecting a procedure in the next 5 days.
  4. 10. The person to contact to answer appeal outcome questions.
  5. 12. Where we access payment history, billing date, and claims.
  6. 13. Email which to send information when a clinic would like more brochures or certificates.
  7. 18. What you create when you're unable to reach a Retention team member for cancellation requests.
  8. 19. Trupanion's founder and CEO.
  9. 21. Email which to send orders to reissue claims checks.
  10. 22. Illness waiting period
  11. 23. You should never waive this for enrollments.
  12. 24. The name of the 12/12 policy rider for alternative treatments.
  13. 27. Phone routing system that communicates with the Unified Service Desk to create phone activities in Dynamics.
  14. 28. The rate at which customers hang up the phone before speaking with a representative
  15. 29. Something to offer policyholders, especially if it's their first claim.
  16. 30. The program where all contact, pet, and hospital records are kept; where new leads are created, and where cases and emails are managed.
  17. 32. Oldest a pet can be to enroll with Trupanion.
  18. 33. The Trupanion original, revolutionary program that allows for electronic, paperless claims submission and vet direct pay.
  19. 35. The “wrapper” program which you log into for accessing Dynamics and creating and updating phone activities.
  20. 36. The name of the vet direct pay option for hospitals to receive reimbursement for services rendered.
  21. 37. The cap Trupanion places on possible annual rate increases.
Down
  1. 1. Dollar amount limit per illness or injury.
  2. 2. Our service level (SVL) goal for number of calls answered within 60 seconds.
  3. 4. What an owner should submit to receive a coverage decision prior to a procedure.
  4. 5. To receive completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the policy for all intact pets. It is only required for breeding pets on the 05/14 policy.
  5. 6. Team to contact when you need assistance with claims questions
  6. 9. You should strive for this on every phone call for new enrollments and trial activations.
  7. 11. Trupanion's number one customer.
  8. 14. The amount of actual veterinary bills that Trupanion covers.
  9. 15. Dot com site for unbiased reviews of pet insurance where we want to encourage customers to leave reviews about Trupanion.
  10. 16. Exam fees are an example of this.
  11. 17. You should create one of these for every new quote, certificate activation, add a pet.
  12. 20. The number one payment method for premiums and claims reimbursement we prefer to have on file for customers.
  13. 23. Team to contact with solicitor, media, or company involvement related calls.
  14. 25. The knowledgebase where you should look for all policy and procedure related questions, as well as all forms for yourself and policyholders.
  15. 26. Summary of a pet’s medical history to provide information regarding possible pre-existing conditions
  16. 31. Injury waiting period
  17. 34. Youngest a pet can be to enroll with Trupanion