US 11-28

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Across
  1. 2. The flow and intent of the protocols work best when the calltaker follows the ______ of questions and instructions.
  2. 5. Training, rules and axioms help calltakers to decide if moving to a new protocol is this.
  3. 9. After suspending interrogation the calltaker must resume as soon as it is ________
  4. 10. This type of shunt is built into the protocol and occurs when the change will initiate more appropriate interrogation, response, or instructions, or when the shunts better address scene safety.
  5. 12. not all new information requires _________ to a different point in the protocol
  6. 14. Asking a question where the answer is obvious without explaining to the caller why, can set up a ________ or hostile conversation with the caller.
  7. 15. indiscriminate shunting is known as this (2 words)
  8. 17. This is done anytime the caller gives new or updated information that indicates a more appropriate response, protocol, or DLS Instruction(s) in needed
  9. 18. When communicating through SMS text this must still be followed
  10. 19. This type of shunt requires the calltaker to decide if this new information will improve safety, instructions, or response before initiating a non-directed shunt.
Down
  1. 1. The calltaker is not required to ask a question when the answer is already _________
  2. 3. A question is obvious when an answer to a specific question has already been _______ stated by the caller
  3. 4. Questions, instructions, or other tools provided out of sequence may do this to the design of the protocol.
  4. 6. To do this means to leave the question sequence, perform another function—such as sending or giving appropriate DLS Instructions—and then return to the question sequence. (2 words)
  5. 7. This type of question can alter the intent of the interrogation
  6. 8. Improperly recording an answer in ProQA can start this (3 words)
  7. 11. The proper use of caller management or these types of statements often allows for a more successful interrogation and instructional sequence and can have a positive impact to the outcome of the call.
  8. 13. “Are you with the patient now?” is an example of this type of question and must be asked when possible and appropriate to do so
  9. 16. Safety Questions/Instructions address this aspect of safety