Use multiple information systems - Section 1

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Across
  1. 2. social networking website
  2. 4. enables workers to work off site without the need to update work upon return to workplace
  3. 8. the ability to replicate databases on many servers
  4. 12. check data inputs with the customer directly to ensure
  5. 14. validation rules ensure data .........
  6. 16. can be used as an effective information system
  7. 17. manage disputes and complaints and resolve as ....... as possible
  8. 18. VPN
  9. 19. relational data base management system
  10. 21. exclusive internal private web-based network
  11. 22. stored by users computer ready for easy access
  12. 23. username and password protect this type of information
  13. 24. customised system to meet needs of contact centre
  14. 25. Transaction Processing System
Down
  1. 1. Customer Relationship Management system
  2. 3. CRM
  3. 5. vital to an information system and its users
  4. 6. can eliminate bottlenecks in a database system
  5. 7. Folders should be organised in categories and ...
  6. 9. a call made from the general public
  7. 10. database software writes data more .......... than other software
  8. 11. change regularly
  9. 13. uniform resource locator
  10. 15. software developed in an op collaborative way
  11. 20. data base management system
  12. 24. all data systems have the ability to ...... or link in other data