Utility Service Smarts

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Across
  1. 3. System used to manage customer and service data
  2. 4. Move service to a different location
  3. 6. End utility service
  4. 11. Combination required to discuss a customer's account
  5. 12. Characteristic used when a customer prefers Non-English communication
  6. 13. Required document to set up services when unable to verify personal information
  7. 14. Term used when an address cannot be identified or found
Down
  1. 1. Wildcard symbol used in C2M searches
  2. 2. The process of confirming someone's identity
  3. 5. Number of days allowed to request service activation
  4. 7. Entity that regulates electric and gas utilities
  5. 8. Used for verifying a customer's identity
  6. 9. Begin utility service
  7. 10. Someone authorized to discuss an account