VALUE CHAIN ANALYSIS

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Across
  1. 1. Activities involved in converting raw materials into finished products.
  2. 7. Refers to support systems necessary for operations.
  3. 8. Involves sourcing raw materials and services.
  4. 9. Involves recruiting and managing employees.
  5. 10. Involves receiving and warehousing of raw materials.
  6. 11. Post-sales activities focused on customer satisfaction.
Down
  1. 2. Actions that enhance primary activities.
  2. 3. Manages distribution of finished goods.
  3. 4. Activities involve promoting and selling products or services.
  4. 5. Malaysia's prominent _______ operations.
  5. 6. Includes research and innovation to enhance processes.