Value Of Humana

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Across
  1. 2. Empower through responsibility
  2. 5. Mentor others
  3. 6. Always respectful, polite, well mannered, understanding, cordial
  4. 7. Care about the whole person
  5. 9. Perceived by the caller as positive and optimistic
  6. 10. Prepared the customer for what to expect next
  7. 11. Does not use slang or improper grammer
  8. 14. One of the four pillars
  9. 15. The agent demonstrates a dedication and desire of helping the caller
Down
  1. 1. Listen with an open mind
  2. 3. One of the four pillars
  3. 4. A WellBeing dimension
  4. 8. Proactively looks to satisfy the caller
  5. 12. spark creativity
  6. 13. One of the four pillars