Versant

12345678910111213141516171819202122
Across
  1. 2. Phrase that means Included Health is the main Member Services team for Versant, not just a helper.
  2. 3. Group of doctors, hospitals, and clinics that have agreed to work with the Versant health plan.
  3. 4. What Included Health gives Versant members when they call, chat, or use the app for benefits and care questions.
  4. 8. The overall package Versant members get, including medical, pharmacy, mental health, and wellbeing programs.
  5. 9. Medical administrator Versant uses so we can look up medical benefits, claims, and ID cards.
  6. 11. Amount a Versant member pays for covered services before the health plan starts sharing costs.
  7. 15. Dedicated Included Health phone number (855-431-5543) just for Versant members.
  8. 16. Independent media company whose employees get benefits through Included Health starting 1/1/2026.
  9. 18. Team Versant members call for enrollment questions, premiums, and detailed HR-style benefits issues.
  10. 20. Place where Versant members fill prescriptions and use their drug coverage.
  11. 21. Internal term for the Versant population that gets the highest level of support from Included Health.
  12. 22. Online site Versant members log into to see their medical coverage, claims, and plan details.
Down
  1. 1. Website Versant members use to find SPDs, SBCs, forms, and benefit policies in one place.
  2. 5. Doctor, clinic, or hospital that gives care to a Versant member.
  3. 6. Programs and activities that help Versant members stay healthy, not just treat illness.
  4. 7. The day Versant benefits with Included Health start: January 1, 2026.
  5. 10. Card a Versant member shows at the doctor or pharmacy so the provider can bill their insurance.
  6. 12. Explanation of Benefits document that shows what the plan paid and what the member may still owe.
  7. 13. Word we use for people covered under Versant’s health benefits, including employees and dependents.
  8. 14. Request for payment sent to the health plan after a Versant member gets medical care.
  9. 17. Total a member can pay in a plan year before the health plan covers eligible services at 100%.
  10. 19. Flat dollar amount a member pays at the time of a visit, like a set fee for seeing a doctor.