Vista Crossword Puzzle

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Across
  1. 2. The department where Customer Service Representatives (CSRs) provide support to SoCalGas customers.
  2. 5. First phase of the Vista project lasting 6 months, used for strategizing and examining project details and change impacts.
  3. 8. A subset of services within the project focused on a single organizational unit. ​
  4. 11. marks the moment when the Vista software is officially launched, and the company begins using the new solution.
  5. 16. A committee of stakeholders who manage adjustments to project scope and timelines, ensuring orderly and agreed-upon modifications.
  6. 18. Actions to prepare and support the organization for impending changes, from initial pre-planning activities to the post-implementation stabilization phase. The OCM and Business Readiness workstream exists within the Organizational and Operational Readiness (OOR) Tower.
  7. 19. Occurs when a deliverable or a RICEFW (Reports, Interface, Conversion, Enhancements, Forms, and Workflow) object does not fulfill its requirements or specifications, requiring repair or replacement; each defect is assigned a severity level.
  8. 20. The initiative to implement the new IFS solution, replacing the previous PACER system, which coordinated field service operations for customer service technicians.
  9. 23. Represents the location within the premises where gas service is delivered and where meter/MTU devices are connected. It contains all the pertinent details regarding the equipment used for providing gas service. In legacy CIS this is referred to as GNN ID.
  10. 25. Refers to the suite of applications SoCalGas utilizes to handle customer meter data.
  11. 27. Serves as a strategic blueprint for an organization’s future operations.
  12. 29. A multinational software corporation that provides enterprise resource planning software to manage business operations and customer relations, including CIS solutions.
  13. 30. During this period, a more stringent restriction will prohibit any changes or updates to the system, except for critical bug fixes or emergency patches​.
Down
  1. 1. Those with strong SAP knowledge, troubleshooting skills, testing expertise, and training abilities to provide support throughout the SAP Lifecyc
  2. 3. Represents the agreement between the Business Partner and SoCalGas for a specific service (e.g., gas service).
  3. 4. Measures effectiveness in front/back office, core operations, IT, digital customer service, regulatory compliance, revenue security, loss minimization, and system uptime/performance.
  4. 6. The same as training; refers to the efforts made which are intended to enable our workforce through targeted training and skill development. ​
  5. 7. Any individual (or individuals) with an interest or concern in the success of the Vista Project​, including BPOs and end users
  6. 9. Custom elements used when business requirements cannot be fulfilled by standard SAP functionalities.
  7. 10. SAP cloud-based solution that support managing customer service and sales interactions.
  8. 12. An agreement made with the business partner and entered the system that stipulates payment amount and cadence; in legacy CIS this is equivalent to a payment arrangement.
  9. 13. tracks all the interactions for a business partner on the account, like Folder History in legacy CIS.
  10. 14. The last phase of the Vista project which occurs after the project has gone live and is focused on reinforcing project results for reliability. This phase will span six months.
  11. 15. A critical choice that shapes how the SAP solution will be built and used.
  12. 17. A solution integrated within SAP that provides tools to manage and resolve Business Process Exception Management (BPEM) cases.
  13. 21. Provides users with a centralized interface to access a 360-degree view of customer information. It displays a variety of information, including pending service orders, past contact history, and associated records, to enable efficient customer service and support.
  14. 22. Phase dedicated to evaluating system functionality, performance, reliability, and quality of project deliverables. This phase will span 7 months.
  15. 24. The period when significant alterations are prohibited to allow developers time to implement small updates, correct bugs, or make low-risk changes.
  16. 26. A self-contained unit receiving gas services, complete with a unique unit address; in legacy CIS we refer to this as Facility.
  17. 28. A solution used to manage the planning, routing, scheduling, and dispatching of work to field employees.