Vista Crossword Puzzle - Advanced

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Across
  1. 5. The same as training; refers to the efforts made which are intended to enable our workforce through targeted training and skill development. ​
  2. 6. Occurs when a deliverable or a RICEFW (Reports, Interface, Conversion, Enhancements, Forms, and Workflow) object does not fulfill its requirements or specifications, requiring repair or replacement; each defect is assigned a severity level.
  3. 7. The period when significant alterations are prohibited to allow developers time to implement small updates, correct bugs, or make low-risk changes.
  4. 10. A multinational software corporation that provides enterprise resource planning software to manage business operations and customer relations, including CIS solutions.
  5. 12. Represents the agreement between the Business Partner and SoCalGas for a specific service (e.g., gas service).
  6. 14. Provides users with a centralized interface to access a 360-degree view of customer information. It displays a variety of information, including pending service orders, past contact history, and associated records, to enable efficient customer service and support.
  7. 16. A self-contained unit receiving gas services, complete with a unique unit address; in legacy CIS we refer to this as Facility.
  8. 19. A solution integrated within SAP that provides tools to manage and resolve Business Process Exception Management (BPEM) cases.
  9. 20. marks the moment when the Vista software is officially launched, and the company begins using the new solution.
  10. 22. During this period, a more stringent restriction will prohibit any changes or updates to the system, except for critical bug fixes or emergency patches​.
  11. 23. A subset of services within the project focused on a single organizational unit. ​
Down
  1. 1. Represents the location within the premises where gas service is delivered and where meter/MTU devices are connected. It contains all the pertinent details regarding the equipment used for providing gas service. In legacy CIS this is referred to as GNN ID.
  2. 2. A committee of stakeholders who manage adjustments to project scope and timelines, ensuring orderly and agreed-upon modifications.
  3. 3. First phase of the Vista project lasting 6 months, used for strategizing and examining project details and change impacts.
  4. 4. tracks all the interactions for a business partner on the account, like Folder History in legacy CIS.
  5. 8. The department where Customer Service Representatives (CSRs) provide support to SoCalGas customers.
  6. 9. The last phase of the Vista project which occurs after the project has gone live and is focused on reinforcing project results for reliability. This phase will span six months.
  7. 10. Any individual (or individuals) with an interest or concern in the success of the Vista Project​, including BPOs and end users
  8. 11. Phase dedicated to evaluating system functionality, performance, reliability, and quality of project deliverables. This phase will span 7 months.
  9. 13. Those with strong SAP knowledge, troubleshooting skills, testing expertise, and training abilities to provide support throughout the SAP Lifecyc
  10. 15. Serves as a strategic blueprint for an organization’s future operations.
  11. 17. SAP cloud-based solution that support managing customer service and sales interactions.
  12. 18. The initiative to implement the new IFS solution, replacing the previous PACER system, which coordinated field service operations for customer service technicians.
  13. 21. Actions to prepare and support the organization for impending changes, from initial pre-planning activities to the post-implementation stabilization phase. The OCM and Business Readiness workstream exists within the Organizational and Operational Readiness (OOR) Tower.