Vocabulary Activity

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Across
  1. 1. The process of gaining new customers for a business or organization (16 letters).
  2. 2. Personal attributes and interpersonal skills that enhance communication and relationships with others (10 letters).
  3. 4. Quantitative measures used to track, evaluate, and report on various aspects of business performance (10 letters).
  4. 5. Customers who make multiple purchases from the same company over time (10 letters).
  5. 6. The willingness of customers to continue doing business with a company due to positive experiences (14 letters).
  6. 7. A measure of investment profitability, usually expressed as a percentage (Abbreviation) (3 letters).
Down
  1. 1. A measure of how well a company's products or services meet or exceed customer expectations (16 letters).
  2. 3. The introduction of new ideas, methods, or products for improvement or advancement (9 letters).