Vocabulary

3. a term frequently used in marketing: a measure of hoe products and services supplied by a company meet or surpass customer expectation.
4. are transactional inter actions in which one person provides good service
6. focused on one employee and get them wanting it focused on one thing at a time.
10. relies on the added credibility of person to person communication.
11. a kitchen area or an area an employee goes in the back.
12. the assistance and advice provided by a company to those people who buy or use its products or services.

1. characteristic processed by someone or something.
2. unchanging in achieving or effect over a period of time.
3. allows the customer to trust the company knowing they will receive good service.
5. the ability to understand and share the feeling of another.
7. is the portion of a performance venue that is open to public
8. inclined to fine fault or to judge with severity often to readily
9. a person who is invited to visit the home of or take part in a function organization by another.
10. spoken language, informal or unofficial discourse.
12. a person or organization that buys goods or services from a store or business.
13. the action of helping or doing work for someone.