Voice Crossword

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Across
  1. 3. Launched in March, a training course or a new proposition?
  2. 6. We won Tool Retailer at which awards show?
  3. 7. In which city are we holding Screwfix Live 2014?
  4. 10. Which own brand recently introduced a new range of outdoor and gardening equipment?
Down
  1. 1. Which social media site will we use to handle customer service queries?
  2. 2. Which TC recently celebrated its 10th birthday?
  3. 3. How many TCs did we open last year?
  4. 4. We won Speciality Retailer at which awards show?
  5. 5. 28% of Contact Centre calls focus on?
  6. 8. The TC Manager’s Conference 2014 took place in which city?
  7. 9. Which range features products chosen by our customers?