VONAGE KNOWLEDGE

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Across
  1. 3. place to schedule professional installations
  2. 4. account management
  3. 5. EXTERNAL KNOWLEDGE BASE
  4. 6. MONEY BACK GUARANTEE
  5. 7. number of days a customer has to view online account information after a cancellation
  6. 9. number of days of a MBG
  7. 10. name the article to use when a family member or a deceased customer has called in requesting cancellation of the account.
  8. 12. TYPE OF ARTICLE THAT CAN GUIDE YOU STEP BY STEP TO RESOLVE ISSUES
  9. 13. NUMBER OF DAYS A REFEREE HAS TO COMPLETE TO GET CREDIT FOR RAF
  10. 14. PLATFORM WHERE VONAGE MOBILE APP CAN BE DOWNLOADED TO.
  11. 15. REFER A FRIEND
  12. 16. INTERNAL KNOWLEDGE BASE
  13. 17. last status of an order
  14. 20. after how man hours can we no longer make changes to a order if on payment accepted
  15. 21. name of article to use when the customers phone number has been ported out without his consent
  16. 22. LOCAL NUMBER PORTABILITY
Down
  1. 1. tool to use to escalate issues with gift cars
  2. 2. DEPARTMENT TO ESCALATE CHANGE BILLING DATE REQUESTS
  3. 3. type of credit that cant be issued for professional installation
  4. 8. TERMS OF SERVICE
  5. 10. tool to use whenever a customer requests a promotion
  6. 11. PLATFORM WHERE VONAGE MOBILE APP CAN BE DOWNLOADED TO.
  7. 18. ACCEPTED FIRST STATUS AFTER CREATING A NEW ACCOUNT OR ORDER
  8. 19. COUNTRY REMOVED FROM UNLIMITED IN THE VONAGE WORLD CALLING PLAN