Vulnerable customer

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Across
  1. 3. BEING INVOLVED IN A PILE UP ON THE ROAD
  2. 6. PEOPLE WHO HAVE HAD LONG LIVES
  3. 9. COUNTING IS A PROBLEM
  4. 10. CAN BE A SEVERE OR LONG TERM PAIN
  5. 11. THIS IS NO BARRIER TO MAKING A FACTUAL RECORD OF THE CONVERSATION
  6. 12. VULNERABILITY CAUSED BY THE DEATH OF A LOVED ONE
  7. 14. A CONDITION THAT CAN MAKE LIFE DIFFICULT
Down
  1. 1. A CUSTOMER BEHAVIOUR
  2. 2. HOW WELL CAN YOU READ THIS!
  3. 4. THIS AFFECTS US ALL AT SOME POINT IN LIFE
  4. 5. LOSING YOUR JOB GIVES YOU THIS TYPE OF HEADACHE
  5. 7. louder ICAN'T HEAR VERY WELL
  6. 8. THE TREATMENT EXPECTED BY THE FCA
  7. 13. A CUSTOMER DISCLOSURE
  8. 15. SOMEONE WHO WILL LOOK AFTER YOU