Vulnerable customer

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Across
  1. 1. THE TREATMENT EXPECTED BY THE FCA
  2. 2. COUNTING IS A PROBLEM
  3. 3. A CUSTOMER DISCLOSURE
  4. 6. VULNERABILITY CAUSED BY THE DEATH OF A LOVED ONE
  5. 9. CAN BE A SEVERE OR LONG TERM PAIN
  6. 10. A CONDITION THAT CAN MAKE LIFE DIFFICULT
  7. 14. BEING INVOLVED IN A PILE UP ON THE ROAD
Down
  1. 1. LOSING YOUR JOB GIVES YOU THIS TYPE OF HEADACHE
  2. 4. THIS AFFECTS US ALL AT SOME POINT IN LIFE
  3. 5. LOUDER, ICAN'T HEAR VERY WELL
  4. 7. PEOPLE WHO HAVE HAD LONG LIVES
  5. 8. A CUSTOMER BEHAVIOUR
  6. 11. HOW WELL CAN YOU READ THIS!
  7. 12. SOMEONE WHO WILL LOOK AFTER YOU
  8. 13. THIS ACT IS NO BARRIER TO MAKING A FACTUAL RECORD OF THE CONVERSATION