Warranty

1. type this field in CRM determine what kind of swap are we to offer the customer
3. customer must refer to this documentation before sending their malfunctioning machine back to brother
5. where would you escalate the call if there's no solution available? the machine is mfcj475dw and the machine is in warranty
6. what model will we offer the customer calling for a document jam issue
7. we utilize this script when processing a swap for a medical organization
10. this field in CRM determine what model we will send the customer
12. a tool used to determine if the machine is still in warranty
13. what warranty options will we provide the customer reporting a jam inside issue

1. call type used if customer would like to cancel an on-site repair
2. this is the location where you can find the prepaid return airbill
4. this is the department that deals with consumables
8. this payment type must be selected if processing a non-retun swap for a missing black issue for mfc240c
9. what warranty do we offer for an mfcj430w no power issue? serial number is k1 and customer cannot remember the date of purchase
11. for mfcj6710dw unable to print 26, we can offer warranty if the machine serial number shows that the it was manufactured within _______ months
14. when processing an onsite repair the file must be escalated to
15. if the machine is out of warranty based on the machine serial number we check the