We know what we are doing?

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Across
  1. 3. What is completed first in the new hire packet? (3words)
  2. 6. If an aide reports a change in the client conditions, what form do office staff need to submit?
  3. 7. Who is the office coordinator of the Bridgeville branch?
  4. 9. What system does the aides use to clock in?
  5. 10. Who is the office coordinator of the Beaver Falls branch?
  6. 11. What is Shelbee's favorite saying when delivering bad news and good news? (2 words)
  7. 13. Who needs to approve a rehire request?
  8. 15. A new hire must have one step of this completed before entering a client home. (2 words)
  9. 17. If a client goes two weeks without a visit, who does the incident report need submitted to?
  10. 18. If an employee is calling off after hours, who should the aide call?
Down
  1. 1. One of the required documents needed before starting to prove their residency? (3 words)
  2. 2. What form should a new hire sign if they are unable to transport clients? (3words)
  3. 4. What website does an aide complete their on-boarding at?
  4. 5. What do aides submit when unable to clock in?
  5. 8. Who is the service coordinator of the Bridgeville, Beaver Falls and Ford City offices?
  6. 10. Who is the office coordinator of the Ford City branch?
  7. 12. Where do you find New Hire paperwork at?
  8. 14. One of the background checks ran before hire.
  9. 16. Who is the agency director of the Pittsburgh Zone?