WEEK 1 OVERVIEW

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Across
  1. 4. ____ IS THE PROCESS OF VOLUNTARILY COMPLYING WITH A SET OF PROFESSIONAL STANDARDS DEALING WITH POLCIES AND PROCDURE, PROCESSES AND ACTIONS
  2. 5. JEFFCOM IS THE ___ BETWEEN THE COMMUNITY AND EMERGENCY SERVICES
  3. 7. WHAT IS THE MOST IMPORTANT W IN THE 6 W'S
  4. 10. MEANS DOING THE RIGHT THING
  5. 11. A HYSTERIA CONTROLLING TECHNIQUE WHERE YOU REPEAT A PHRASE THAT HAS WHAT YOU WANT THE CALLER TO DO AND WHY OVER AND OVER
  6. 13. WHAT IS THE BUTTON THAT IS PRESSED IN THE CASE OF A MAJOR INFRASTRUCTURE OR COMMUNICATION CENTER EMERGENCY AND RE-ROUTES CALLS TO DENVER
Down
  1. 1. WHAT IS THE ART AND SCIENCE OF COMMUNICATION OVER A DISTANCE BY TELEPHONE, TELEGRAPH AND RADIO
  2. 2. NAME OF THE LANGUAGE LINE THAT WE USE
  3. 3. CAN BE FOUND BETWEEEN THE MENS AND THE WOMANS RESTROOM ON EVERY FLOOR
  4. 6. JEFFCOM 4 CORE VALUES ARE ENCOURAGEMENT _______ ETHICS AND PROFESSIONALISM
  5. 8. ___ IS THE GENERAL RESPONSE FROM THE BODY TO ANY UNUSUAL DEMAND MADE ON IT, PLEASANT OR UNPLEASANT, EMOTIONAL, PHYSICAL OR MENTAL
  6. 9. EMERGENCY 911 CALLS GO OVER DEDICTED TELEPHONE NETWORKS AND ARE AUTOMATICCLY ROUTED TO THE APPROPRIATE EMERGENCY COMMNICATION CENTER BASED ON THE CALLERS LOCATION
  7. 12. PEOPLE ON THE EMPLOYEE BOARD THAT HAVE A GOLD STAR ON THEM ARE APART OF THIS GROUP