Week - 4 Crossword

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Across
  1. 3. A method of guiding users through the steps of a business process (for example the stages of an Opportunity)
  2. 4. The process by which a qualified Lead gets converted into an Account, Contact & Opportunity
  3. 5. A standard object that relates Opportunity with Products
  4. 7. A Salesforce system that helps create and manage information and articles which can be used to solve issues faced by customers
  5. 9. A standard Salesforce object representing a business agreement
  6. 11. A standard Salesforce object representing a Product in a Pricebook
  7. 14. A special picklist field in opportunity which is used to guide users through the sales process
  8. 16. A standard Salesforce object representing a set of Products that a company sells with their prices
  9. 20. The process of allocating a Lead to a User or a Queue based on certain criteria
  10. 23. A process that automatically assigns a Case to a User or Queue based on criteria
  11. 24. Process of capturing visitor information through a website form as a new Lead
  12. 25. A feature which allows the allocation of sales commission to the Sales reps
  13. 26. The standard object which relates a Campaign to a Lead
  14. 27. A group of people that work together to solve queries or issues faced by the customer
  15. 29. A standard Salesforce object representing a sellable product or service
  16. 30. A Salesforce object which stores proposed prices and terms of sale for any product or service
  17. 32. A feature that allows users to record, track and solve customer issues across sales, service, and support
  18. 33. A method of automatically rerouting a case to another user if a Case has been open for too long
Down
  1. 1. A method of raising queries into Salesforce through emails
  2. 2. The process of developing and maintaining relationships with prospects in early stages
  3. 6. The process of sending automatic email response to a Lead based on certain conditions
  4. 8. A standard Salesforce object representing information about the quantity, revenue distribution, and delivery dates for a particular OpportunityLineItem
  5. 10. This feature is used in Salesforce Knowledge, Ideas, and Answers to help classify and find Articles, Questions, or Ideas
  6. 12. A Salesforce object which can be used to store customers questions or issues
  7. 13. A way to manage a specific Marketing communication
  8. 15. A natural language processing and natural language understanding chatbot developed with Salesforce Einstein artificial intelligence technology
  9. 16. A standard Salesforce object which stores information about individual people by combining certain account and contact fields into a single record
  10. 17. A log which records errors that occur in any Salesforce process on your org
  11. 18. A standard Salesforce object which represents a purchase on a Contract, Quote, and Opportunity
  12. 19. A term which means to deliver service on multiple channels
  13. 21. The process of sending automatic email response to a Case contact based on certain conditions
  14. 22. A method of estimating a company’s revenue
  15. 28. A way of distributing the workload within a team instead of assigning work to individual Users
  16. 31. A standard Salesforce object represents a specific purchased and installed product